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Microsoft Word provides powerful ways to present your Dynamics 365 data in a standardized and well-formatted document. With Word templates, you can easily create and share your template with others, so all the documents that go out to your customers have a consistent look that matches your organization's branding.
When the templates are ready, users can generate standardized documents that are automatically populated with Dynamics 365 data with just one click.
Step 1: Create a Word template
Sign in to Dynamics 365 as a user with the System Administrator role.
Go to Settings > Advanced Settings > Organization > Excel & Word Templates and choose New Template.
Select Word Template, and then select Next.
Select an entity to which the template applies. The template will use data from this entity.
To select the fields that you want to be included in the Word template, select Choose Related Entities.
The Choose Related Entity dialog box opens. The relationships you select on this screen determine what entities and fields are available later when you define the Word template. Only select the relationships you need to add Dynamics 365 data to the Word template. Here are some example relationships for the account entity:
1:N Relationship. An account can have multiple contacts.
N:1 Relationship. A lead, account, or contact can have multiple accounts.
N:N Relationship. An account can have multiple marketing lists. A marketing list can have multiple accounts.
When you're done choosing relationships, select Done.
Note
To ensure that documents are downloaded in a timely matter, there is an upper limit of 100 for the number of related records returned for each relationship. For example, if you're exporting a template for an account and you want to include a list of its contacts, the document will return at most 100 of the account's contacts.
In the Select Entity dialog box, select Next.
Select Download to create a Word file on your local computer with the exported entity included as XML data.
To upload the template later, select Upload the template later check box, and then select Next.
To upload the template after you customize the data, go to the list of templates, and then select Upload Template. More information: Step 4: Upload the Word template back into Dynamics 365
Step 2: Enable the Developer tab
Open the Word template file. At this point, the document appears to be blank.
To see and add Dynamics 365 XML data, you need to enable the Word Developer tab.
Go to File > Options > Customize Ribbon, and then select the Developer check box.
Select OK.
The Developer tab now appears in the Word ribbon.
Step 3: Define the Word template
Use the XML Mapping Pane to define the Word template by using Dynamics 365 entity fields.
In your Word template, select Developer > XML Mapping Pane.
The XML Mapping pane opens with the default XML schema selected.
Select the Dynamics 365 XML schema. It will begin with 'urn:microsoft-crm/document-template/'.
Important
If you have frequent accidental edits that cause Word to freeze or degrade its performance, turn off the AutoCorrect options.
Expand the entity to see all available fields, right-click the field you want to add, and then select Insert Content Control > Plain Text.
The field from Dynamics 365 is added to the Word template.
Add additional entity fields, add descriptive labels and text, and format the document. A completed template might look like this:
Some content control fields you entered are likely to have multiple lines of data. For example, accounts have more than one contact. To include all the data in your Word template, set the content control field to repeat as follows:
Put fields with repeating data in a table row.
Select the entire table row in the template.
In the XML Mapping pane, right-click the relationship containing the content control fields, and then select Repeating.
When you use the Word template in Dynamics 365 to create a document, the table will be populated with multiple rows of data.
When the template has the fields and formatting you want, save it and upload it into Dynamics 365.
Step 4: Upload the Word template into Dynamics 365
When you have your Word template built the way you want, save it so you can upload it into Dynamics 365.
An administrator can use the Settings page to upload the Word template into Dynamics 365.
Note
Users in your organization can see the templates available to them by selecting Word Templates on the command bar in the list of records.
In Dynamics 365 Marketing, go to Settings > Advanced Settings > Organization > Excel & Word Templates.
Select Upload Template.
Find and upload the file.
Select Upload. You'll see the summary of the file you're uploading.
Select Finish.
See also
Bulk Create Users Office 365
Export data to Word or Excel docs Business management settings
Use the Create PDF Add-in to easily convert an Office 365 document to a high-quality PDF, and save the PDF to OneDrive or download it.
Add User Microsoft 365
Supported browsers: Chrome, Safari, Firefox, and Internet Explorer 11
Install Adobe Create PDF add-in from the Office store
Sign in with your Office 365 account at portal.office.com.
Choose Word, Excel, or PowerPoint from the online apps list.
Create a new or open an existing file for editing in a browser.
Go to the INSERT menu and then click Office Add-ins.
In the Office Add-ins dialog box, click STORE and then search for “Create PDF” using the search field on the upper-left. You see the Create PDF add-in in the search results. Click Add.
Convert Word, PowerPoint, or Excel online files to PDFs
The Create PDF pane is displayed on the right. Click Convert.
Note: The Add Password Protection field is not functional yet. When it’ll be functional, it’ll help secure your PDF with a password.
If prompted, sign in with your Adobe ID and password.
A progress bar is displayed while your file is converted to PDF. Once the conversion is complete, you see a confirmation message with the options to save the PDF to OneDrive or download it.
Save to OneDrive: Choose this option to save the PDF to your OneDrive account.
Save to Document Cloud: Choose this option if you want to save the PDF to your Adobe Document Cloud account.
Download: Choose this option to download the PDF.
Note: If you want to change anything in the file and regenerate the PDF, choose Start Over.
To close the Create PDF pane, click the cross button at the upper-right corner of the pane.
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